Terms & Conditions
Last updated: September 8, 2026
Two kinds of service. Sections 3, 7a and 8a apply to maintenance plans (agreement version 2026-06-10.v1). Sections 4, 7b and 8b apply to single visits (agreement version 2026-08-07.sv1). Everything else applies to both. The version you accepted was recorded when you accepted it.
1. Agreement to Terms
By accessing or using the services provided by One Call Home Pro ("Company," "we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Services
One Call Home Pro provides home maintenance services in northern New Jersey, either on a maintenance plan or as a single visit bought on its own. Our services include routine maintenance and small repairs performed during normal business hours (Monday-Friday, 8:30am-4:30pm). We do not offer emergency or same-day service.
3. Subscription Plans
We offer monthly subscription plans that include a set number of service hours per month. Unused hours do not roll over to the following month. Plan details, pricing, and included hours are outlined on our Plans page.
4. Single Visits
A single visit is a one-time visit of the number of hours shown at checkout, charged once at the time of purchase. It is not a subscription and there is no recurring billing. Buying a single visit does not enrol you in a plan and creates no ongoing obligation on either side.
The visit is a block of time rather than a fixed list of jobs. We work through as much of your list as that time allows, in the order you prefer. Time you do not use during the visit is not banked for later.
Your paid visit stays on your account until you use it, and it does not expire. If you cancel a scheduled single visit with the notice described in section 5, the visit returns to your account and you can book it again whenever you like. Rescheduling moves the same visit rather than returning it.
If you would rather have your money back than a rescheduled visit, call us on 866-394-4443 and we will talk it through with you.
5. Scheduling, Cancellation and Rescheduling
Service visits must be scheduled in advance through our website or by contacting us directly. Cancellations and reschedules must be made at least 24 hours before a scheduled visit. Inside 24 hours, please call us rather than using the website.
On a plan: repeated no-shows or late cancellations may result in forfeiture of service hours for that month.
On a single visit: cancelling with the required notice returns the visit to your account to be rebooked, as described in section 4.
6. Service Area
Our services are currently available exclusively in northern New Jersey. We reserve the right to expand or modify our service area at any time.
7. Payment
7a. Plans. Subscription fees are billed monthly. By subscribing, you authorize us to charge your chosen payment method on a recurring basis. You may cancel your subscription at any time, with cancellation taking effect at the end of the current billing period.
7b. Single visits. A single visit is charged in full at the time of purchase. There is no recurring charge and nothing to cancel afterwards.
Card details are entered on our payment provider's secure pages. We do not receive or store your card number.
8. Limitation of Liability
One Call Home Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
8a. Plans. Our total liability shall not exceed the amount paid by you for the services in the month in which the claim arose.
8b. Single visits. Our total liability shall not exceed the amount paid by you for the visit giving rise to the claim.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.
10. Contact Us
If you have questions about these Terms & Conditions, please contact us at info@onecallhomepro.com or call 866-394-4443.